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SOUTH BEACH GROUP’S COMMITMENT TO YOU, OUR GUESTS, AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)

The South Beach Group places the safety and security of our guests and team members as the highest priority. We are doing everything in our power to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

We will continue to update this page with the most up to date information regarding booking flexibility, travel safety, and supporting our community and workforce.


We Are Open! - Updated as of August 4th, 2020

Hollywood Beach Suites & Hotel is now open! We are committed to enhanced cleaning protocol, a rigorous set of cleaning standards developed by the leading health and hospitality experts for the times of COVID-19 and beyond.


Precautionary Closures - Updated as of July 18th, 2020

Out of an abundance of caution and with our guests' and staff's best interests in mind, the South Beach Group once again temporarily closed down our hotels and restaurants. We look forward to your future stay with us in Miami Beach when travel is back on the agenda.


Health and Hygiene – Updated as of May 15, 2020

We introduced a new standard of hotel cleanliness and disinfection to ensure our guests can enjoy an even cleaner and safer stay. The program has been developed with the experts' advice on the new cleaning and disinfection where hospital-grade cleaning products and upgraded protocols are currently in use. The program features trusted cleaning products, solutions, and training. It also includes the following:

  • A seal to indicate that guest rooms haven’t been accessed since they were cleaned.
  • Extra disinfection of top 10 high touch areas in guest rooms including light switches and door handles.
  • As recommended by the CDC, our housekeeping will only enter guest room once, prior to arrival to clean and disinfect all areas of the accommodation. During stay, if guest require linens or extra towels, the can drop off used items at the front desk in a designated bag, and exchange them for a fresh set.
  • Increased cleaning frequency of public areas.
  • As recommended by the CDC, all unnecessary items that are in guest rooms as decor have been removed such as books, leaflets, decor pillows, comforters - any item that can be touched by many guests
  • Enhanced cleaning & other changes to meeting spaces.
  • As per the local government regulations and CDC recommendations, we are currently not accepting pets and emotional support animals.
  • We request that our guests wear facial covering or face masks and maintain a distance of 6 feet whenever possible.
  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols.

We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities, to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
  • We have increased the deployment of hand sanitizers.

Your Travel Flexibility – Updated as of May 15, 2020

We have made additional adjustments to our modification and cancellation policies to provide you with maximum flexibility while travel remains restricted in many parts of the world.

  • All direct reservations booked on our website, even those described as “non-refundable”, scheduled for the arrival dates between March 25 and May 31, 2020, were allowed to be changed or canceled at no charge, up to 72 hours before the guest's scheduled arrival day.
  • For new reservations, we introduced Flexible Cancellation rate across our hotels’ websites to allow guests an option to change or cancel their stay without penalty by 2 PM up to 24 hours before the scheduled arrival day.

We do everything we can to process your refund as quickly as possible. Due to the influx of cancellations, it may take up to 30 days to complete your request.

If you need to adjust reservations made via our website, you can change your reservation on our site or contact our team at bookings@southbeachgroup.com. If you need to adjust reservations made through another travel site, please contact them for assistance.